A Professional’s Guide to Decision Science and Problem Solving: An Integrated Approach for Assessing Issues, Finding Solutions, and Reaching Corporate Objectives (Gal Zentner's Library) by Frank A. Tillman & Deandra T. Cassone

A Professional’s Guide to Decision Science and Problem Solving: An Integrated Approach for Assessing Issues, Finding Solutions, and Reaching Corporate Objectives (Gal Zentner's Library) by Frank A. Tillman & Deandra T. Cassone

Author:Frank A. Tillman & Deandra T. Cassone
Language: eng
Format: epub
Publisher: FT Press
Published: 2012-06-28T16:00:00+00:00


8.3. Developing Decision Criteria and Metrics

The following steps have been used to develop the overall objectives, decision criteria, and metrics for the analysis.

8.3.1. Step 1: Establish the Objectives and Goals

Through executive meetings and the use of group decision-making techniques, the general objectives were translated into specific metrics for the business unit. In this case, the following general objectives were agreed upon by the executive group:

• Improve operational performance

• Increase profitability

• Increase sales

• Enhance information technology performance



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